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ITIL® Training

Von IT Training Zone

(1)

The IT Infrastructure Library (ITIL) is regarded as the international standard in IT business processes. The set of rules describes the necessary processes, organisational structure and tools for operating an IT infrastructure.
As an optimal preparation for the ITIL certification or independent acquisition of the process techniques, this course package includes the course for the ITIL Exam Preparation as well as single courses for Service Strategy, Service Operation, Operational Support and Analysis and Service Management according to ISO/IEC 20000.


This course package includes:
  • ITIL Exam Preparation
  • ITIL Service Strategy
  • ITIL Service Operation
  • ITIL OSA - Operational Support and Analysis
  • ITIL Service Management according to ISO/IEC 20000
*This course is excluded from discounts and sales offers.

ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.

Inhalte

ITIL® Exam Preparation

ITIL® Lite

play symbol ITIL® Introduction
17:09
lecture locked ITIL®: Service Strategy, Service Design
32:16
lecture locked ITIL® Service Transition
19:25
lecture locked ITIL®: Service Operation, Continual Service Improvement
30:43
lecture locked ITIL® Implementation
13:21

ITIL® Foundation

play symbol ITIL® Course Introduction
07:12
lecture locked Introducing ITIL®
20:21
lecture locked ITIL®: Service Management and Stakeholders, Functions, Roles and Processes
27:13
lecture locked ITIL®: Service Lifecycle / Service Strategy: Key Concepts
38:14
lecture locked ITIL®: Service Strategy: Processes, Service Design
30:44
lecture locked ITIL®: Service Design Process Part 1
33:40
lecture locked ITIL®: Service Design Process Part 2
29:01
lecture locked ITIL®: Service Transition Processes Part 1
24:58
lecture locked ITIL®: Service Transition Processes Part 2
29:28
lecture locked ITIL®: Service Operation Processes
37:25
lecture locked ITIL®: Service Operation Functions
21:00
lecture locked ITIL®: Continual Service Improvement
20:40
lecture locked ITIL®: Roles, Technology Considerations
21:26
lecture locked ITIL®: The Sample Exam
09:35
Quiz zum Kurs „ITIL® Foundation“

ITIL® Service Strategy

play symbol ITIL® Service Strategy - Course Overview
09:07
play symbol Introduction to Service Strategy
16:42
lecture locked Strategy Basics
43:01
lecture locked Strategy and Services
19:12
lecture locked Service Economics
27:15
lecture locked Utility and Warranty
26:40
lecture locked Value and Customer Satisfaction
26:48
lecture locked Service Provider Types and Sourcing
37:07
lecture locked FMITS: Introduction
29:38
lecture locked FMITS Process Management
23:21
lecture locked Service Portfolio Management: Introduction
37:52
lecture locked Service Portfolio Management: Process Management
15:21
lecture locked Service Portfolio Management: Defining Services
34:01
lecture locked Strategy Management for IT Services
22:05
lecture locked Demand Management
22:12
lecture locked Business Relationship Management - Introduction
31:51
lecture locked Business Relationship Management - Process Management
17:06
lecture locked ITIL® Governance
13:05
lecture locked Organisational Development and Design
20:21
lecture locked Technology Considerations
16:30
lecture locked Service Strategy through the Lifestyle
15:32
lecture locked Challenges, Risks and critical Success factors
33:33
lecture locked Sample Exam: ITIL Service Strategy
05:59
Quiz zum Kurs „ITIL® Service Strategy“

ITIL® Service Operation

play symbol ITIL® Service Operation - Course Overview
16:41
play symbol ITIL® Foundation Review
10:07
lecture locked Introduction to Service Operation
24:37
lecture locked Service Operation Principles
47:26
lecture locked ITIL® Service Operation Process: Event Management
29:56
lecture locked Service Operation Process: Incident Management and Request Fulfilment
35:59
lecture locked Service Operation Process: Acces Management and Problem Management
41:45
lecture locked Service Operation through the Lifecycle
26:55
lecture locked Common Service Operation Activities: Monitoring and Control
34:24
lecture locked Common Service Operation Activities: IT Operations and Service Managements
46:02
lecture locked Organising Service Operation: The Service Desk
30:50
lecture locked Organising Service Operation: The Super User and Technical Management
25:52
lecture locked Organising Service Operation: Application Management
33:59
lecture locked Organising Service Operation: IT Operations Management
26:44
lecture locked Service Operation: Implementation Considerations
28:37
lecture locked Implementation Considerations
18:59
lecture locked Challenges, CSFs and Risks
17:24
lecture locked Sample Exam: ITIL® Service Operation
06:36
Quiz zum Kurs „ITIL® Service Operation“

ITIL® OSA - Operational Support and Analysis

play symbol ITIL® OSA - Course Overview
12:21
play symbol Introduction to OSA
18:48
lecture locked Event Management: Introduction, Policies, Principles & Basic Concepts
32:38
lecture locked Event Management: Process Activities, Process Management
37:34
lecture locked Incident Management: Introduction, Policies, Principles and Basic Concepts
25:03
lecture locked Incident Management: Activities, Methods and Techniques
26:14
lecture locked Incident Management: Process Management
23:50
lecture locked Request Fulfilment: Process Introduction
19:06
lecture locked Request Fulfilment: Process Activities and Process Management
32:56
lecture locked Problem Management: Introduction and Process Activities
30:15
lecture locked Problem Management: Techniques and Process Management
30:51
lecture locked Access Management: Introduction and Process Activities
25:58
lecture locked Acess Management: Process Management
15:34
lecture locked The Service Desk: Introduction and Structures
22:55
lecture locked The Service Desk: Staffing and Managing the Service Desk
27:15
lecture locked OSA Functions and Roles: OSA Functions, Generic OSA Roles and Responsibilities
34:13
lecture locked OSA Functions and Roles: Process and Function Roles
25:59
lecture locked Technology and Implementation: Technology and Tool Requirements, Process Technology Requirements
33:58
lecture locked Technology and Implementation: CSFs and Risks, Planning & Implementing ITSM Tools
35:40
lecture locked OSA Exam Preperation
11:58
Quiz zum Kurs „ITIL® OSA - Operational Support and Analysis “

ITIL® Service Management according to ISO/IEC 20000

play symbol ITIL Service Management - Course Overview
13:02
lecture locked Module Contents
35:10
lecture locked Definition of Key Terms
16:39
lecture locked The Purpose Use of ISO20000, Certification Bodies
25:43
lecture locked Service Management System: Requirements
24:59
lecture locked Service Management System: The Deming Cycle
14:49
lecture locked Process Objectives and Service Delivery Processes
26:09
lecture locked Service Delivery Processes and Relationship Processes
28:06
lecture locked Design, Transition, Control and Resolution: Design & Transition of New or Changed Services
17:25
lecture locked Design, Transition, Control and Resolution: Control Processes and Resolution Processes
26:33
lecture locked Achieving Certification: Audit
16:17
lecture locked ISO 20000 Certification Scheme
17:59
lecture locked ITIL Service Management - Exam Preparation
08:06
Quiz zum Kurs „ITIL® Service Management according to ISO/IEC 20000“
Quiz zum Kurs „ITIL® Training“

Details

  • Enthaltene Vorträge: 93
  • Laufzeit: 38:25 h
  • Enthaltene Quizfragen: 624
  • Enthaltene Lernmaterialien: 93


Dozenten des Kurses ITIL® Training

 IT Training Zone

IT Training Zone

IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.

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