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ITIL® Foundation (2011) with Exam

ITIL® Foundation (2011) with Exam

Von Helen Morris, PEOPLECERT Examination Institute

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Information Technology Infrastructure Library, also known as ITIL®, is the most widely recognized best practice approach to IT service management worldwide, aligning IT services with your business needs. ITIL® is used by organizations around the world that want to improve their activity in the field of customer-focused service.

Today, ITIL® is more important than ever, especially when it comes to the cooperation between the private and public sector. The method is adaptable to any business requirements, and is widely supported by a broad range of publications, and consultancies, software tools.

Aside from being the best introduction to the ITIL® framework, this course is the ideal tool for everyone who wants to improve their career chances by obtaining a worldwide recognized IT-certification. The comprehensive lectures included here address the description and definition of service management, and provide a detailed look into the service lifecycle, and how this is used by IT to offer services to businesses.

Upon completion of this course you will know how to:
  • Support your business to meet IT requirements
  • Lead your business to higher quality and lower costs in IT provision
  • Introduce a consistent way of working to improve efficiency and cost effectiveness
Helen Morris is an experienced consultant and trainer, and has over 20 years of experience in service management. She provides quality training and consultancy worldwide, and has helped a great number of organizations to achieve best practice performances.

* Discounts and special offers do not apply to this course.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Inhalte

play symbol Course Overview: ITIL® Foundation 		02:04
play symbol Introduction to Service Management 		23:32
play symbol Service Management Definitions 		34:10
lecture locked Roles and the Service Lifecycle 		26:24
lecture locked Strategy in the Lifecycle – Service Strategy (SS) 		29:02
lecture locked Processes – Service Strategy (SS) 		24:21
lecture locked Concepts – Service Design (SD) 		17:48
lecture locked 5 Aspects of Service Design – Service Design (SD) 		27:01
lecture locked Design Coordination & Service Catalogue Management – Service Design (SD) 		14:23
lecture locked Service Level Management I – Service Design (SD) 		19:53
lecture locked Service Level Management II – Service Design (SD) 		23:07
lecture locked Capacity Management – Service Design (SD) 		13:57
lecture locked Availability Management – Service Design (SD) 		17:15
lecture locked IT Service Continuity Management – Service Design (SD) 		24:27
lecture locked Information Security Management & Supplier Management – Service Design (SD) 		24:56
lecture locked Service Transition in the Lifecycle – Service Transition (ST) 		16:42
lecture locked Change Management I – Service Transition (ST) 		24:59
lecture locked Change Management II – Service Transition (ST) 		18:14
lecture locked Service Asset and Configuration Management & Service Knowledge Management – Service Transition (ST) 		34:37
lecture locked Release & Deployment Management – Service Transition (ST) 		13:25
lecture locked Incident Management – Service Operation 		32:28
lecture locked Problem Management – Service Operation 		27:01
lecture locked Request Fulfilment – Service Operation 		17:11
lecture locked Service Desk – Service Operation 		23:04
lecture locked Technical, Applications, Operations Management – Service Operation 		18:00
lecture locked Continual Service Improvement (CSI) I 		21:38
lecture locked Continual Service Improvement (CSI) II 		09:02
lecture locked Competence & Training – ITIL® Foundation 		08:40
lecture locked Exam Questions & Training – Part A 		00:20
lecture locked Exam Questions & Training – Part B 		00:20
lecture locked Exam Voucher ITIL® Foundation 		02:54
Quiz zum Kurs „ITIL® Foundation (2011) with Exam“

Details

  • Enthaltene Vorträge: 31
  • Laufzeit: 9:50 h
  • Enthaltene Quizfragen: 142
  • Enthaltene Lernmaterialien: 32

Dozenten des Kurses ITIL® Foundation (2011) with Exam

Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.
PEOPLECERT Examination Institute

PEOPLECERT Examination Institute

Als offizielles Examination Insitute von Axelos führt PEOPLECERT Prüfungen in über 140 Ländern durch. Das Unternehmen bietet alle Prüfungen, die im Rahmen des Global Best Practice Portfolios angeboten werden.

Die Prüfungen können dabei in allen möglichen Formaten abgelegt werden und sind in verschiedenen Sprachen verfügbar. Somit können Prüflinge jederzeit und überall die gewünschte Prüfung durchführen.

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