Module Contents von IT Training Zone

Über den Vortrag

Der Vortrag „Module Contents“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Training“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

Introduction
TÜV SÜD qualification scheme
Quality Management
Parts of the standard
Relationships

Quiz zum Vortrag

Which of the following statements about ISO/IEC 20000 are TRUE?

ISO/IEC 20000 is a standard to promote the adoption of an integrated process approach to the effective delivery of IS services
ISO/IEC 20000 is a set of “controls” against which an organization can be assessed for effective IT service management processes
ISO/IEC 20000 is a body of knowledge and set of best practices for successful service management
ISO/IEC 20000 is an authoritative, up-to-date, international set of generally accepted information technology control objectives for day-to-day use by business managers, IT professionals and assurance professionals

Which of these is NOT a part of the standard?

Guidance on process metrics
Guidance on scope, definition and applicability
Guidance on the application of service management systems
Specification for Service Management

For organisations seeking certification, the contents of ISO/IEC 20000-1 are…?

Mandatory
A contractual requirement
Adopted and adapted by the organisation
Advisory

For organisations seeking certification, the contents of ISO/IEC 20000-2 are…?

Advisory
The minimum requirements for certification
Mandatory
A contractual requirement

Which of the following statements about ISO/IEC 20000 and other standards and frameworks is/are correct?

ISO/IEC 20000 was based on ITIL
ISO/IEC 20000 is complementary to ISO/IEC 27000 and ISO/IEC 9000
ISO/IEC 20000 replaces ISO/IEC 27000 and ISO/IEC9000
Organizations should choose one framework (such as ITIL, COBIT etc.) to avoid confusion

Dozent des Vortrages Module Contents

IT Training Zone

IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.

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