How to Keep Cool in Challenging Situations
Über den Vortrag
Der Vortrag „How to Keep Cool in Challenging Situations“ von Dan O'Connor ist Bestandteil des Kurses „Effective Communication in the Workplace (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Keeping Your Cool in Challenging Situations
- Empathy Statements
- Right-Brain- and Left-Brain-Language
- Power Phrases to Deal with Emotional Persons
- Thought Patterns to Deal with Challenging Situations
- R-brained Approach to Thank You's
- Hemisphere Switching Examples
Quiz zum Vortrag
When someone is emotional and we want them to calm down, we should speak first to . . .
- Emotion
- Their boss
- Logic
When I am trying to be empathetic, I can try matching . . .
- The level of emotion.
- The body language.
- The words they use.
Which of the following is an example of an empathy phrase?
- Oh, that's too bad.
- Why would you feel that way?
- So you can save more money.
- You shouldn't feel that way.
What is one of the components of a properly formed coping statement?
- It's in the present.
- It's about me.
- We use the other person's name.
Which side of the brain is the side in which we make decisions?
- The right
- The left
- Neither
If you ask someone a question and they look up to the right as they think of an answer for you, what does that tend to signal?
- They are lying
- They are trying to remember
- They are processing the question
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Dozent des Vortrages How to Keep Cool in Challenging Situations
Dan O'Connor
Dan O'Connor has been delivering tactical communication programs to businesses, governmental entities and individuals for over 15 years. The results from Dan's online communication training program and YouTube training videos are measurable in the responses of students and subscribers that he has helped create a personal compass for both personal and professional growth. One of the key aspects of his success is the emphasis on practical, day-to-day communication solutions for the stressful situations with which we all live.Dan's books, Say This not That! and Energy Vampire Slaying: 101, are devoted to helping readers find the right words for the right situations, and to giving people an arsenal of techniques and scripts (and attitudes!) for handling even the most challenging communication situations. Dan's goal in training is simple: to deliver immediately usable communication training tactics with authenticity, energy, and clarity, so participants actually have fun while learning. After taking his courses, you will agree: learning does not have to be boring to be effective; in truth, learning that is fun is more effective.
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