Identifying Difficult People at the Workplace
Über den Vortrag
Der Vortrag „Identifying Difficult People at the Workplace“ von Dan O'Connor ist Bestandteil des Kurses „Business Communication Training (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Identifying the Difficult People at Work
- Importance of the Name
- Dealing with Snipers
- Dealing with Exploders
- Dealing with Back-Stabbers
- Dealing with Time Suckers
Quiz zum Vortrag
The sniper tends to insult you . . .
- In front of other people
- When you least expect it
- To reveal your weakness
- Regarding your work
A spotlight question begins with . . .
- Are you trying to . . .
- How important is . . .
- Why would you . . .
- I heard . . .
One of the three questions you want to reflect on when referencing your personal compass is . . .
- Who am I?
- What is their number?
- What is the point?
- What is my goal?
To get an exploder to calm down, try telling them . . .
- they're right
- a benefit statement
- They look great
- A blacklight question
We can only transform negative energy with . . .
- Positive energy
- Negative energy
- Neutral energy
- Blacklight questions
When dealing with a time-sucker, you should try using . . .
- an availability monitor
- an I-C-R
- A box of tissues
- A spotlight question
Dozent des Vortrages Identifying Difficult People at the Workplace
Dan O'Connor
Dan O'Connor has been delivering tactical communication programs to businesses, governmental entities and individuals for over 15 years. The results from Dan's online communication training program and YouTube training videos are measurable in the responses of students and subscribers that he has helped create a personal compass for both personal and professional growth. One of the key aspects of his success is the emphasis on practical, day-to-day communication solutions for the stressful situations with which we all live.Dan's books, Say This not That! and Energy Vampire Slaying: 101, are devoted to helping readers find the right words for the right situations, and to giving people an arsenal of techniques and scripts (and attitudes!) for handling even the most challenging communication situations. Dan's goal in training is simple: to deliver immediately usable communication training tactics with authenticity, energy, and clarity, so participants actually have fun while learning. After taking his courses, you will agree: learning does not have to be boring to be effective; in truth, learning that is fun is more effective.
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