The Main Idea of Brilliant Customer Service
Über den Vortrag
Der Vortrag „The Main Idea of Brilliant Customer Service“ von Tony Hunt ist Bestandteil des Kurses „Brilliant Customer Service (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- The main idea
- Using proven models of best practice
- Nordstrom's way and dictum
- Different inverted pyramids
- Some more tips
Quiz zum Vortrag
Why do we need to have a brilliant customer service?
- Because we need to differentiate us from others
- Because we have to do it to survive
- Because experts tell us
- Because the budget allows it
Which proven models of best practice exist?
- The total product concept
- Known success
- Through altered behaviours
- Getting involved by asking
What stands at Norstrom`s inverted pyramid on top?
- Customers
- Managers
- Buyers
- Directors
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Dozent des Vortrages The Main Idea of Brilliant Customer Service
Tony Hunt
Tony Hunt is the MD of UK Seminars. His style is often described as ‘inspirational’, and he always aims to create positive change in people with whom he works. He has significant experience of operating successfully at all levels in an organisation – from induction, through first line management and right up to board level. Additionally he is able to strike the appropriate level of debate on every occasion.
Tony’s work is well known in many countries, e. g. in Europe, in the USA, in the Middle East and in India. His delegate evaluations average 9.0 on a 10 point scale.
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