Using Freestyle-Scripting to Effectively Respond to Unwanted Behavior
Über den Vortrag
Der Vortrag „Using Freestyle-Scripting to Effectively Respond to Unwanted Behavior“ von Dan O'Connor ist Bestandteil des Kurses „Communication Training for Managers (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Using Free-Style Scripting Against Unwanted Behavior
- Free-Style Scripting
- Lead-In Lines
- Closing Lines
- Responses
Quiz zum Vortrag
The A in the A-E-I-O-U script stands for:
- Actions
- Active voice
- All the time
- Am statements
When you say, "You said . . ."
- It increases self-talk.
- It helps clarify your message.
- It decreases self-talk.
- It's step 2 of the hamburger.
An example of the passive voice is:
- "The paper was delivered late."
- "I don't think I like what I heard."
- "You didn't call me by my name yesterday."
- "When you . . . I feel . . . because . . ."
The O in the A-E-I-O-U script stands for:
- Or else
- O my goodness
- On the money
- One tactic
The purpose of a closing line is to:
- Get the other person to agree to do whatever it is you are asking them to do.
- Get the other person's attention
- Deliver a benefit statement
- Close the conversation with a bang.
A re-direct with assumptions states in advance what the . . .
- benefit would be for the other person
- assumption is for the other person
- behavior is you're engaging in
- consequence would be for the other person
A spotlight question is frequently used when . . .
- Someone is engaging in passive-aggressive behavior and you want to call them on it
- You're trying to determine if someone is telling the truth
- You're trying to uncover a false objection
- You're trying to get a yes
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Dozent des Vortrages Using Freestyle-Scripting to Effectively Respond to Unwanted Behavior
Dan O'Connor
Dan O'Connor has been delivering tactical communication programs to businesses, governmental entities and individuals for over 15 years. The results from Dan's online communication training program and YouTube training videos are measurable in the responses of students and subscribers that he has helped create a personal compass for both personal and professional growth. One of the key aspects of his success is the emphasis on practical, day-to-day communication solutions for the stressful situations with which we all live.Dan's books, Say This not That! and Energy Vampire Slaying: 101, are devoted to helping readers find the right words for the right situations, and to giving people an arsenal of techniques and scripts (and attitudes!) for handling even the most challenging communication situations. Dan's goal in training is simple: to deliver immediately usable communication training tactics with authenticity, energy, and clarity, so participants actually have fun while learning. After taking his courses, you will agree: learning does not have to be boring to be effective; in truth, learning that is fun is more effective.
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