Dealing with Difficult People
Über den Vortrag
Der Vortrag „Dealing with Difficult People“ von Karen Lawson ist Bestandteil des Kurses „Train the Trainer - Online Course (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- How to Deal with Difficulties
- The Monopolizer, the Expert and the Clam
- The Heckler, the Scatterbrain and the Loner
- The Fumbler, the Mule and the Rambler
- The Naysayer, the Clown and the Analyzer
- Examples of Difficult Situations
- Checklist for Dealing with Difficulties
Quiz zum Vortrag
When dealing with a difficult person, your objectives should include…
- stopping the dysfunctional behavior.
- maintaining control.
- keeping the individual(s) engaged.
- respecting the individual.
Which of the following is the most effective approach in dealing with side conversations?
- Call them by name and say, “We were just talking about…I would like to get your opinion.”
- Stop talking and say, “Do you have something you would like to share with the group?”
- Ignore them and continue your lecture.
- Speak more loudly in an attempt to “drown them out.”
One effective method of dealing with a difficult person or situation is to…
- establish and refer to ground rules.
- use sarcasm.
- ask the difficult person to leave the room.
- establish yourself as the authority.
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Dozent des Vortrages Dealing with Difficult People
Karen Lawson
Dr. Karen Lawson is an international consultant, speaker, and author. As founder and president of Lawson Consulting Group, Inc., she has built a successful consulting firm specializing in organization and management development as well as executive coaching.
She has extensive consulting and seminar experience in the areas of team development, communication, leadership, and quality service across a wide range of industries.
She holds a Doctor of Philosophy degree in Adult and Organization Development from Temple University; a Master of Arts in English from the University of Akron; and a Bachelor of Arts from Mount Union College. She is also a graduate of the National School of Banking in Fairfield, CT.
Karen is currently an adjunct professor at Arcadia University in their International MBA program and has served on the adjunct faculty for the University of Delaware, Saint Joseph’s University and many more.
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