Right of Withdrawal – Instruction
Über den Vortrag
Der Vortrag „Right of Withdrawal – Instruction“ von Lecturio Online Courses ist Bestandteil des Kurses „Right of Withdrawal – Instruction“.
Quiz zum Vortrag
A customer wants to return a laptop that she purchased online. The packaging has been opened, but the laptop is undamaged. Can you reject the withdrawal because the packaging is open?
- No
- Yes
In which cases is there a right of cancellation? (Multiple answers are possible.)
- A consumer orders a robot hoover online.
- During a city tour, a sales representative sells key rings to a consumer.
- A B2B customer concludes an instalment contract for the delivery of a multi-volume encyclopaedia.
- A consumer buys a pair of jeans in a fashion shop
Which goods are not subject to a right of cancellation, even if ordered online? (Multiple answers are possible.)
- Perishable goods
- Customised products
- Household items such as toasters or kettles
- Large furniture that is difficult to transport
You have concluded a purchase contract with a customer and informed your customers of their right of cancellation. How long can your buyers cancel the contract if you have instructed them correctly? (Only one answer is correct.)
- 14 days from receipt of the goods
- 14 days from order confirmation
- 12 months and 14 days from dispatch of the goods
- 48 hours from receipt of the goods
When does the cancellation period for a newspaper subscription begin? (Only one answer is correct.)
- From delivery of the first newspaper.
- From conclusion of contract.
- 14 days after conclusion of the contract.
- Not at all, it is not possible to cancel a subscription purchase.
What information do you have to include in your cancellation policy? (Multiple answers are possible.)
- Information on the cancellation period
- Information about the cancellation process
- Information about the consequences of cancellation
- Complete and up-to-date address and contact details of the buyer
What happens if you do not instruct your consumers correctly? (Only one answer is correct.)
- The cancellation period for your consumers is extended to 12 months and 14 days.
- Your consumers have no right of cancellation.
- Your contract shall be void. All services rendered must be returned immediately.
- Your consumers have a right of cancellation and can cancel within 14 days.
Dozent des Vortrages Right of Withdrawal – Instruction
Lecturio Online Courses
Lecturio provides sustainable, simple and cost-efficient continuing education and training to companies and private customers. The e-learning catalogue consists of more than 7000 video-based courses covering over 80 topics. The focus is on compliance, leadership, project management, distribution, and medicine. Most of private customers use Lecturio in parallel to their studies and to prepare for their exams in medicine and law. Lecturio provides practical video-based online training—in German and English. Thousands of quiz questions help to measure and assess the learning success. Lecturio courses are available on all devices—and even offline with the iOS and Android app. Lecturio’s mission is to help companies and private customers to develop their full potential.
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