Der Vortrag „Mediation: Best Practices“ von Dr. Juan Diaz-Prinz ist Bestandteil des Kurses „Conflict Management (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
What is not mediation?
When is mediation useful?
What are features of mediation?
What is not part of pre-mediation checklist?
Which order of phases is logical in mediation?
What is not a strong agreement?
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