Der Vortrag „Strategy Basics“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Training“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
There are 2 key factors that influence a basic approach to deciding a strategy. One of them is acknowledging that every organisation has WHAT?
Strategy also needs to address the objective or end state for an organisation. What must this end state achieve?
Some service providers are able to differentiate themselves because it would be too expensive or complex for other service providers to replicate their offerings. What is this effect known as?
Which of the 4 Ps of strategy describes how a service provider will compete with other service providers?
Which of the 4 Ps of strategy describes vision and direction?
A service provider offers a narrow range of services to a variety of customers with different needs. What’s this known as?
What is defined as “a generic term that includes IT infrastructure, people, money or anything else that might help to deliver an IT service”?
What defines the relationship between a business unit and a service provider?
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