Technical, Applications, Operations Management – Service Operation
Über den Vortrag
Der Vortrag „Technical, Applications, Operations Management – Service Operation“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Technical Management
- Application Management
- Operations Management
- Communication
- Service Operation Functions: Summary
Quiz zum Vortrag
Which of these activities is facilities management not responsible for?
- Defining the infrastructure requirements to support the services
- Maintaining air conditioning to the required level in the server rooms
- Ensuring the power supply at any disaster recovery sites meets the requirement
- Testing the UPS and generators
Which of the following is the correct list of functions described in ITIL?
- Technical management function, operations management function, application management function, service desk function
- Technical management function, facilities management function, service desk function
- Infrastructure management function, desktop support function, application management function, service desk function
- Infrastructure management function, service desk function, application development function
Dozent des Vortrages Technical, Applications, Operations Management – Service Operation
Helen Morris
Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.Kundenrezensionen
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