Der Vortrag „Processes – Service Strategy (SS)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
What is the purpose of the service portfolio management process?
Which of these is not part of the scope of financial management?
Which of these statements about business relationship management (BRM) is most correct?
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