Concepts – Service Design (SD) von Helen Morris

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Über den Vortrag

Der Vortrag „Concepts – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „ITIL® Foundation (2011) (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • Service Design: Purpose and Objectives
  • Service Design: Scope and Value to the Business
  • The 4 P's
  • Service Design: Summary

Quiz zum Vortrag

  1. Efficient assessment of changes to business strategy
  2. Lower total cost of ownership
  3. Services meet the customer expectations for warranty requirements
  4. Designs will include governance requirements
  1. People, process, products, partners
  2. Products, plans, performance, process
  3. Partners, plans, people, performance
  4. Process, plan, performance, partners

Dozent des Vortrages Concepts – Service Design (SD)

 Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.

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