Design Coordination & Service Catalogue Management – Service Design (SD)
Über den Vortrag
Der Vortrag „Design Coordination & Service Catalogue Management – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Design Coordination: Purpose
- Design Coordination: Objectives and Scope
- Service Catalogue Management: Purpose, Scope, Objectives
- Service Catalogue Types and Views
- DC and SCM: Summary
Quiz zum Vortrag
Which of the following statements about design coordination responsibilities is incorrect?
- To design the solution
- To ensure that the goals and objectives of the design stage are met
- To provide a single coordination point
- To ensure the design meets the requirements
Which of the following statements about the service catalogue is TRUE?
- The service catalogue shows which IT service supports each business process
- The service catalogue contains information on customer-facing services only
- The service catalogue contains information on supporting services only
- The service catalogue shows details of services under development
Dozent des Vortrages Design Coordination & Service Catalogue Management – Service Design (SD)
Helen Morris
Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.Kundenrezensionen
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