Der Vortrag „Request Fulfilment – Service Operation“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Event management can be used to monitor which of the following? 1. Environmental conditions 2. System messages 3. Staff rosters 4. License use
Which of the following could be defined as a service request? 1. "Is the service available at weekends?" 2. "How do I get training on this application?" 3. "I need this application changed to include a web interface" 4. "We have a new member of staff starting. Can you set them up on the system?"
Which of the following is the best description of access management?
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