Release & Deployment Management – Service Transition (ST) von Helen Morris

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Über den Vortrag

Der Vortrag „Release & Deployment Management – Service Transition (ST)“ von Helen Morris ist Bestandteil des Kurses „ITIL® Foundation (2011) (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • Release and Deployment Management
  • Release and Deployment Mgmt: Objectives
  • Release and Deployment Mgmt: Scope
  • Release Policy
  • Release Policy
  • Release and Deployment Phases
  • Release and Deployment Mgmt: Summary

Quiz zum Vortrag

  1. Definition of the configuration management database naming convention
  2. A unique identification structure or naming convention to ensure releases can be easily identified and tracked
  3. Definitions of the roles and responsibilities required for the management of the release throughout all its stages
  4. Use of the definitive media library for all software asset releases
  1. Verification and audit
  2. Release and deployment planning
  3. Deployment
  4. Review and close

Dozent des Vortrages Release & Deployment Management – Service Transition (ST)

 Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.

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