Der Vortrag „Problem Management – Service Operation“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
What is the best definition of a problem?
Problem management can produce which of the following? 1. Known errors 2. Workarounds 3. Resolutions 4. RFCs
Problem management has a very close connection with which of the lifecycle stages?
5 Sterne |
|
5 |
4 Sterne |
|
0 |
3 Sterne |
|
0 |
2 Sterne |
|
0 |
1 Stern |
|
0 |