IT Service Continuity Management – Service Design (SD) von Helen Morris

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Über den Vortrag

Der Vortrag „IT Service Continuity Management – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „ITIL® Foundation (2011) (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • IT Service Continuity Management
  • IT Service Continuity Management: Objectives
  • Business Impact Analysis
  • ITSCM Lifecycle
  • ITSCM: Summary

Quiz zum Vortrag

  1. Business impact analysis
  2. Business integrity appraisal
  3. Business information alternatives
  4. Benefit integration assessment
  1. BCM defines the level of IT service that will be required in the event of a major disruption. ITSCM is responsible for delivering this level of service.
  2. ITSCM defines the service that can be provided in the event of a major disruption. The business can then plan how it will use the service.
  3. ITSCM and Business Continuity Management (BCM) have no impact on each other.
  4. It is the responsibility of ITSCM to deliver a single continuity plan, that will fit all situations.

Dozent des Vortrages IT Service Continuity Management – Service Design (SD)

 Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.

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