Continual Service Improvement (CSI) II von Helen Morris

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Über den Vortrag

Der Vortrag „Continual Service Improvement (CSI) II “ von Helen Morris ist Bestandteil des Kurses „ITIL® Foundation (2011) (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • The 7 Step Improvement Process: Purpose
  • The 7 Step Improvement Process: Objectives
  • The 7 Step Improvement Process: Scope
  • The 7 Step Improvement Process: Activities
  • The 7 Step Improvement Process: Summary

Quiz zum Vortrag

  1. Suppliers: This group will be interested in KPIs and activity metrics related to their own service offerings and performance.
  2. Business users: This group will be interested in KPIs to help them understand how to improve their use of services.
  3. Project managers: This group will be interested in CSFs to help them understand how to improve their project plans.
  4. External users: This group will be interested in KPIs and activity metrics to understand their use of services.

Dozent des Vortrages Continual Service Improvement (CSI) II

 Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.

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