Change Management II – Service Transition (ST) von Helen Morris

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Über den Vortrag

Der Vortrag „Change Management II – Service Transition (ST)“ von Helen Morris ist Bestandteil des Kurses „ITIL® Foundation (2011) (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • Change Management - Change Output
  • Standard Change Process
  • Change Advisory Board
  • Assess Impact
  • Emergency Changes
  • Change Management Interfaces
  • Change Management: Summary

Quiz zum Vortrag

  1. The change schedule
  2. The service design package
  3. The release record
  4. The problem record
  1. 1, 3, and 4 only
  2. 1, 2, and 3 only
  3. 1 and 2 only
  4. All of the options
  1. It allows predefined steps to be used when handling similar types of change
  2. It allows a change to be accepted into release more easily
  3. It allows the customer to bypass the normal change process
  4. It allows project teams to use the change process for project changes

Dozent des Vortrages Change Management II – Service Transition (ST)

 Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.

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