Der Vortrag „Change Management II – Service Transition (ST)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Which of these is an output from the change management process?
Which of the following activities should a service owner undertake? 1. Representing a specific service across the organisation 2. Updating the known error database with details of errors that have been identified for the service 3. Attending the CAB meeting to discuss changes to the service 4. Attending service reviews with the business
What is the benefit of using a change model?
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