Change Management I – Service Transition (ST) von Helen Morris

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Über den Vortrag

Der Vortrag „Change Management I – Service Transition (ST)“ von Helen Morris ist Bestandteil des Kurses „ITIL® Foundation (2011) (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • Change Management
  • Change Management: Triggers
  • Change Management: Objectives
  • Change Documentation
  • Change Types
  • Change Proposal
  • Change Management Process
  • Change Management: Summary

Quiz zum Vortrag

  1. IT service changes
  2. Business strategic changes
  3. Minor operational changes
  4. Project changes
  1. 1, 2, and 4
  2. 1, 3, and 5
  3. 2, 3, and 4
  4. 1, 2, 3, 4, and 5
  1. If the change has a major cost impact on the business
  2. If the change has been assessed as being technical
  3. If the change has been raised by a user
  4. If the change has been assessed by a supplier

Dozent des Vortrages Change Management I – Service Transition (ST)

 Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.

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