Der Vortrag „Change Management I – Service Transition (ST)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
Which of these is part of the scope of IT change management?
Which of these statements represent acceptable criteria for defining a standard change? 1. The risk associated to the change is low or clearly understood 2. The change follows a defined procedure or predefined steps 3. The change can be completed within 24 hours of being requested 4. The change can be traced to a predefined trigger 5. The change delivers its results to IT service providers only
Which of these would be a reason to raise a change proposal for authorisation?
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