Availability Management – Service Design (SD) von Helen Morris

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Über den Vortrag

Der Vortrag „Availability Management – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „ITIL® Foundation (2011) (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • Availability Management
  • Availability Management: Objectives
  • Availability Management: Concepts
  • Vital Business Functions
  • Availability Management Process
  • Aspects of Availability
  • Metrics
  • Availability Management: Summary

Quiz zum Vortrag

  1. Vital business functions
  2. Viable business factors
  3. Visibility, benefits, functionality
  4. Vital business facilities
  1. 1, 2, 5, 6
  2. 1, 2, 6, 7
  3. 2, 3, 5, 6
  4. 1, 4, 6, 7

Dozent des Vortrages Availability Management – Service Design (SD)

 Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.

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