5 Aspects of Service Design – Service Design (SD) von Helen Morris

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Über den Vortrag

Der Vortrag „5 Aspects of Service Design – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „ITIL® Foundation (2011) (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • Designing Service Solutions
  • Aligning New Services to Business Requirements
  • The Service Design Package
  • Service Management Systems and Tools
  • Management and Technology Architectures
  • Processes of Service Design
  • Measurement Methods and Metrics
  • The 5 Aspects of Service Design: Summary

Quiz zum Vortrag

  1. 1, 3, 4, 5, and 6
  2. 1, 2, and 6
  3. 1, 3, 5, and 6
  4. 2, 5, and 6
  1. Solution, architecture, management systems, processes, and measurement
  2. Solution, service design package, business, strategy, measurement, and processes
  3. Architecture, service design package, business strategy, service transition plan, and processes
  4. Service management systems, processes, measurement, business strategy, and service operational readiness plans

Dozent des Vortrages 5 Aspects of Service Design – Service Design (SD)

 Helen Morris

Helen Morris

Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.

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