5 Aspects of Service Design – Service Design (SD)
Über den Vortrag
Der Vortrag „5 Aspects of Service Design – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Designing Service Solutions
- Aligning New Services to Business Requirements
- The Service Design Package
- Service Management Systems and Tools
- Management and Technology Architectures
- Processes of Service Design
- Measurement Methods and Metrics
- The 5 Aspects of Service Design: Summary
Quiz zum Vortrag
Which of the following would be considered as suitable contents for a service design package? Select the best option. 1. Organisational readiness assessment 2. Organisational business strategy 3. Service lifecycle plan 4. Service transition plan 5. Service operational acceptance plan 6. Service acceptance criteria (SAC)
- 1, 3, 4, 5, and 6
- 1, 2, and 6
- 1, 3, 5, and 6
- 2, 5, and 6
Which of these represents the five major aspects considered by service design in the design of quality services?
- Solution, architecture, management systems, processes, and measurement
- Solution, service design package, business, strategy, measurement, and processes
- Architecture, service design package, business strategy, service transition plan, and processes
- Service management systems, processes, measurement, business strategy, and service operational readiness plans
Dozent des Vortrages 5 Aspects of Service Design – Service Design (SD)
Helen Morris
Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.Kundenrezensionen
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