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ITIL® 4 Foundation: Service Value Chain (EN)

Von Dion Training

Embark on a transformative journey into the heart of modern IT service management with our ITIL® 4 Foundation: Service Value Chain course. Tailored for aspiring IT professionals, this comprehensive program explores the intricate Service Value Chain framework, equipping you to orchestrate seamless IT services that drive value and innovation.

Key Course Elements:

  • Service Value Chain: Dive deep into the core of ITIL® 4 practices by dissecting the Service Value Chain, uncovering how each stage interconnects to deliver optimized outcomes.
  • Plan: Learn to strategize IT services that align with organizational goals, ensuring a comprehensive and well-informed approach to service delivery.
  • Improve: Cultivate a culture of continuous improvement, leveraging data-driven insights to refine services and enhance customer satisfaction.
  • Engage: Master the art of stakeholder engagement, fostering strong relationships that lead to better collaboration and successful service delivery.
  • Design and Transition: Explore the design and transition phases of IT services, ensuring seamless implementation and minimal disruption.
  • Obtain/Build: Delve into resource management, ensuring the acquisition and development of necessary assets to deliver quality services.
  • Deliver and Support: Learn to execute and sustain IT services while offering exceptional support to users, ensuring their needs are met efficiently.
  • Value Stream: Grasp the concept of value streams, identifying and optimizing critical paths within service delivery for maximum efficiency.

By the end of the program, you'll be equipped with the skills to implement this framework within your organization, driving value-driven and innovative service management.

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Dozenten des Kurses ITIL® 4 Foundation: Service Value Chain (EN)

 Dion Training

Dion Training

Jason Dion (DionTraining.com) is a professor and instructor with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With decades of project management and networking experience, Jason Dion has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.


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