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ITIL® 4 Foundation: Service Management Practices (EN)

Von Dion Training

Elevate your proficiency in contemporary IT service management through our ITIL® 4 Foundation: Service Management Practices course. Designed for professionals seeking comprehensive expertise, this program delves into a wide spectrum of essential service management practices that drive excellence and innovation.

This course offers a comprehensive exploration of critical service management practices. Gain insights into change enablement, understanding how to facilitate smooth transitions while minimizing disruption. Delve into incident and problem management, learning to handle disruptions effectively and prevent future incidents.

Master the art of service desk operations, ensuring seamless customer support. Explore service level management and service request management to optimize service delivery and customer satisfaction. Learn the principles of IT asset management, essential for effective resource utilization.

Discover monitoring and event management techniques for proactive service maintenance. Grasp release management to ensure smooth deployment of changes. Uncover the significance of service configuration management, availability management, and business analysis in delivering high-quality services.

Furthermore, this course covers capacity and performance management, service catalog management, service continuity management, service design principles, and service validation and testing techniques.

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  • Enthaltene Vorträge: 18
  • Laufzeit: 1:00 h
  • Enthaltene Lernmaterialien: 3

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Dozenten des Kurses ITIL® 4 Foundation: Service Management Practices (EN)

 Dion Training

Dion Training

Jason Dion (DionTraining.com) is a professor and instructor with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With decades of project management and networking experience, Jason Dion has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.


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