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ITIL® 4 Foundation: Service Management (EN)

Von Dion Training

Unlock the power of service excellence with our dynamic ITIL 4 Foundation: Service Management course. This comprehensive program delves into the core concepts and practices that drive successful service organizations in the modern business landscape.

Discover the vital components of service management through a structured curriculum that covers an array of critical topics. Gain an in-depth ITIL® 4 Foundation: Service Management Overview, establishing a solid foundation for your learning journey.

Explore how businesses derive Value from their services, and delve into the intricacies of Organizations and People that form the backbone of effective service management strategies.

Immerse yourself in the world of Services and Products, unraveling the dynamics of Service Offerings and Service Relationships. Learn how to craft compelling Service Offerings that resonate with your target audience while forging strong Service Relationships that foster lasting customer loyalty.

Understand how to measure and achieve desired Outcomes, manage Costs, and mitigate Risks in service delivery. Delve into the concepts of Utility and Warranty, dissecting how these facets shape the value your services bring to the market.

Embark on this enlightening journey where theory meets practical application. Elevate your understanding of ITIL 4's role in revolutionizing modern businesses and take your career to new heights. Enroll now to transform into a service management champion with ITIL 4 Foundation.

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  • Enthaltene Vorträge: 10
  • Laufzeit: 1:02 h
  • Enthaltene Lernmaterialien: 3

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Dozenten des Kurses ITIL® 4 Foundation: Service Management (EN)

 Dion Training

Dion Training

Jason Dion (DionTraining.com) is a professor and instructor with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With decades of project management and networking experience, Jason Dion has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.


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