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ITIL® 4 Foundation: Continual Improvement (EN)

Von Dion Training

Embark on a journey of ongoing enhancement in the realm of IT service management with our ITIL® 4 Foundation: Continual Improvement course. Tailored for IT professionals with a passion for progress, this comprehensive program delves into the principles and practices of continuous enhancement, equipping you to steer your organization towards sustained excellence.

Key Course Components:

  • Continual Improvement: Uncover the philosophy of perpetual enhancement and its significance in cultivating organizational success.
  • Continual Improvement Model: Explore the structured approach to improvement through a model that guides you through key stages.
  • Vision: Define the visionary destination, setting the aspiration for service quality and efficiency.
  • Current State Analysis: Assess the present state of affairs to identify strengths, weaknesses, and opportunities for improvement.
  • Future State Objective: Chart the course for desired outcomes, aligning with business objectives and customer needs.
  • Action Strategy: Devise a comprehensive action plan to bridge the gap between current and desired states.
  • Execution: Implement the action plan and monitor progress to ensure alignment with objectives.
  • Evaluation: Assess results against objectives and gather feedback to refine strategies for improvement.
  • Sustaining Momentum: Explore methods to maintain the momentum of improvement efforts over time.
  • Continual Improvement and Guiding Principles: Integrate the principles of ITIL® 4, fostering a culture of constant evolution.

Upon completion, you'll be equipped to lead and contribute to a culture of perpetual growth and advancement.

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Dozenten des Kurses ITIL® 4 Foundation: Continual Improvement (EN)

 Dion Training

Dion Training

Jason Dion (DionTraining.com) is a professor and instructor with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With decades of project management and networking experience, Jason Dion has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.


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