Improving Communication in Conflict von Dr. Juan Diaz-Prinz

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Über den Vortrag

Der Vortrag „Improving Communication in Conflict“ von Dr. Juan Diaz-Prinz ist Bestandteil des Kurses „Conflict Management (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • Communication Skills
  • The Four Sides of a Message
  • Looping
  • Reframing
  • Listening Dos and Don'ts

Quiz zum Vortrag

  1. Information is left out.
  2. Information is changed.
  3. Information is forgotten.
  4. Information is stored.
  5. Information is dissected.
  1. Gives new information
  2. Improves understanding
  3. Identifies a changing situation
  4. It build bridges
  5. It makes you feel good.
  1. Listening for total meaning
  2. Showing the other person you have understood his/her point.
  3. Recognizing the verbal meaning and the emotions expressed
  4. To use activities to engage the other side
  5. To make good arguments
  1. Ask if you have understood correctly.
  2. Resist interrupting.
  3. Show acknowledgement
  4. Prepare your arguments
  5. If needed argue your point
  1. Four sides of a message
  2. Looping
  3. Reframing
  4. Go for a walk in the park
  5. Write down your arguments
  1. Share your ideas with the other side
  2. Stay focused
  3. Take your time
  4. Do not allow anger to dominate your response
  5. Teach the other side the truth

Dozent des Vortrages Improving Communication in Conflict

Dr. Juan Diaz-Prinz

Dr. Juan Diaz-Prinz

Dr. Juan Diaz-Prinz has spent 15 years working with political, social and economic leaders on improving their conflict management skills. He has taught this subject at various international universities for 13 years. Over the years he has been able to bring together theory and practice of negotiations into a unique approach. Recently, he has been working in the private sector with business leaders to help them find their negotiator's voice.

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