Face to Face with our Customers von Tony Hunt

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Über den Vortrag

Der Vortrag „Face to Face with our Customers“ von Tony Hunt ist Bestandteil des Kurses „Brilliant Customer Service (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • First impressions
  • Perception
  • 'SOFTEN' your greeting
  • Active Listening
  • From incompetence to competence

Quiz zum Vortrag

  1. Responsive
  2. Friendly
  3. Clean
  4. agressive
  1. Soften your smile
  2. Open your posture
  3. Hold eye contact
  4. Talk fastly
  1. Listen with your eyes.
  2. Listen for emotions.
  3. Clarify
  4. Keep asking and asking.
  1. You know that you don`t know how to do soemething and it bothers you.
  2. You know that you know how to do something.
  3. You don`t know that you don`t know how to do something.
  4. You don`t know nothing and that bothers you.

Dozent des Vortrages Face to Face with our Customers

 Tony Hunt

Tony Hunt

Tony Hunt is the MD of UK Seminars. His style is often described as ‘inspirational’, and he always aims to create positive change in people with whom he works. He has significant experience of operating successfully at all levels in an organisation – from induction, through first line management and right up to board level. Additionally he is able to strike the appropriate level of debate on every occasion.

Tony’s work is well known in many countries, e. g. in Europe, in the USA, in the Middle East and in India. His delegate evaluations average 9.0 on a 10 point scale.


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