Face to Face with our Customers
Über den Vortrag
Der Vortrag „Face to Face with our Customers“ von Tony Hunt ist Bestandteil des Kurses „Brilliant Customer Service (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- First impressions
- Perception
- 'SOFTEN' your greeting
- Active Listening
- From incompetence to competence
Quiz zum Vortrag
Which are the important issues for the first impression?
- Responsive
- Friendly
- Clean
- agressive
What means "work on your greeting"?
- Soften your smile
- Open your posture
- Hold eye contact
- Talk fastly
What is active listening?
- Listen with your eyes.
- Listen for emotions.
- Clarify
- Keep asking and asking.
What is concious incompetence?
- You know that you don`t know how to do something and it bothers you.
- You know that you know how to do something.
- You don`t know that you don`t know how to do something.
- You don`t know nothing and that bothers you.
Diese Kurse könnten Sie interessieren
Dozent des Vortrages Face to Face with our Customers
Tony Hunt
Tony Hunt is the MD of UK Seminars. His style is often described as ‘inspirational’, and he always aims to create positive change in people with whom he works. He has significant experience of operating successfully at all levels in an organisation – from induction, through first line management and right up to board level. Additionally he is able to strike the appropriate level of debate on every occasion.
Tony’s work is well known in many countries, e. g. in Europe, in the USA, in the Middle East and in India. His delegate evaluations average 9.0 on a 10 point scale.
Kundenrezensionen
5,0 von 5 Sternen
| 5 Sterne |
|
5 |
| 4 Sterne |
|
0 |
| 3 Sterne |
|
0 |
| 2 Sterne |
|
0 |
| 1 Stern |
|
0 |
