Challenges, Risks and critical Success factors
Über den Vortrag
Der Vortrag „Challenges, Risks and critical Success factors“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Strategy“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Complexity
- Coordination and Control
- Preserving Value
- Exercise - Measuring Strategies
- Risk
- Risk Concepts
- Operational Risks
- CSF's
Quiz zum Vortrag
Which of these is NOT a Service Strategy challenge?
- Costs
- Complexity
- Coordination and control
- Preserving value
What is defined as “a methodology used to help make investment and service sourcing decisions”?
- Total cost of utilisation
- Return on investment
- Total cost of ownership
- Vital business function
What is defined as “uncertainty of outcome”?
- Total cost of utilisation
- Return on investment
- Total cost of ownership
- Vital business function
Which of these areas will have an involvement with risk management?1) Business continuity management2) Security3) Operational service management
- Business continuity management
- None of the above
- Security
- Operational service management
Which lifecycle phase needs to develop capabilities to filter risks?
- Service Transition
- Service Strategy
- Service Design
- Service Operation
Dozent des Vortrages Challenges, Risks and critical Success factors
IT Training Zone
IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.Kundenrezensionen
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