Crisis Management
Über den Vortrag
Der Vortrag „Crisis Management“ von Simone Hoferer ist Bestandteil des Kurses „Risk Management (RM): Project Stage“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Objective of this chapter
- Crisis - definition
- Crisis management
- Aspects of crisis
- Early detection
- Crisis graphic
- How to defuse the crisis
- Interpersonal crisis
- Personal crisis prevention
- Possible solutions
Quiz zum Vortrag
What are the characteristics of a crisis?
- It is a difficult situation or time, which represents a climax or a turning point of a dangerous development.
- It is a culminating development, situation becoming harder to manage and control.
- It is having a negative effect on regular business actions with a feeling of threat, insecurity and time pressure.
- It is a pre-stage to a disaster and always has a negative impact or outcome.
- It is a hard situation with a lot of problems, which however can be managed quite easily with a little bit more effort.
What are the steps to be taken in a crisis?
- To identify, to assess, to develop appropriate strategies to cope and to initiate & monitor countermeasures
- To develop strategies to cope with the crisis and to initiate and monitor the countermeasures
- To identify, to assess, to develop appropriate strategies to cope and to report
- To develop strategies to cooperate with the crisis and to initiate and monitor the countermeasures
What are possible strategies to detect a potential crisis?
- To look out for possible indicators and signs and to frequently conduct RM
- To consult experienced colleagues and experts, to expand your own experience and expertise and use your intuition
- To consult and trust statistics and forecasts
- To consult futurologists and use their forecast for your project
In a crisis you might get overemotional. What should you do to work against it and manage the crisis?
- Calm yourself down by using your body. Clear your desk and order the tasks.
- Ask other employees to help you calm down by physical contact like holding hands.
- Ignore your feelings as best as you can and concentrate on the crisis itself and how to avert it.
- Take a day or two off and relax in known surroundings like your home.
What actions should be taken to defuse a crisis?
- Obtain information and research possible people who might help. Try to figure out alternative options and found strategic alliances.
- Initiate contact to your seniors to ask for help and advice.
- Obtain a list of seniors who can help you. Try to figure out a way to fight the crisis although you possible cannot do much to avert it.
- There are no actions which can help to defuse a crisis. Try to not let the negative impact affect your team.
With the method of "triple A" one changes from one level of a situation to another in order to reduce tensions and to find out where the trouble really lies in. What do the three As stand for?
- Atmosphere, assignment and activity
- Atmosphere, assignment and action
- Atmosphere, assurance and activity
- Attempt, assignment and activity
The stress zone model illustrates how one can prevent and better prepare for a crisis on a personal level. What is the core message of that model?
- Face your fear.
- To expand your personal comfort zone by actively approaching new and unfamiliar situations which increases ones scope of action and with that is reducing stress
- It is important to know ones own comfort zone and to stay within it as much as possible.
- It is good to switch between comfort zone and panic zone as often as possible because the panic triggers your adrenaline and the comfort zone helps you to calm down again.
When you account a crisis, what should you consider concerning possible solutions?
- Choose the simplest solution and not the most beautiful solution.
- The possible solution should be goal-oriented because the goal determines the method.
- Wisdom lies within the team.
- Choose a solution which connects all team members and parties.
Dozent des Vortrages Crisis Management
Simone Hoferer
Simone Hoferer ist systemischer Business Coach, Trainerin und Moderatorin.Ihre Coachings und Trainings im Businessbereich sind aus der Praxis für die Praxis: Simone Hoferer war, als staatl. geprüfte Innenraum- und Möbelgestalterin, langjährig als Projektmanagerin und Teamleiterin tätig und hat als Kalkulatorin hochwertige Innenausbauprojekte in über 30 Ländern abgewickelt und verantwortlich betreut.
Im Iran hat Sie die Designabteilung einer Möbelfertigung aufgebaut und geleitet. Bereits während ihrer Gesellenzeit zur Schreinerin zog es sie ins Ausland und so arbeitete sie ein Jahr lang in Jasper, Indiana in den USA in der Qualitätssicherung einer Möbelfabrik für Hotelmöbel.
Simone Hoferer is a system. Business Coach, trainer and moderator.
Her coachings and trainings in business division are made from professional for professionals: Simone Hoferer as Master craftsman in cabinet making, was Project manager and supervisor for the realisation of projects in more than 30 countries.
In Iran she built-on and managed the design department of a furniture fabrication. Already during her journeyman's years of service as a carpenter she was attracted to foreign countries. So she worked in Jasper, Indiana (USA) in the quality management of a furniture fabrication for one year.
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Auszüge aus dem Begleitmaterial
.. part 2 Objective of chapter 4: Tips ...
... a culminating development, situation becomming harder to manage & control. Having a negative effect on regular business actions. Feeling of ...
... Crisis management: Systematic handling of crisis: identify assess ...
... 1. RM-design 2. Identification I 3. Assessment & Evaluation A 4. Action ...
... sudden, accelerating escalation of a situation. Most of the time an accumulation of several smaller crises. Standard ...
... & signs. Frequently conduct RM. Consult experienced collegues & experts ...
... crisis: Are there any emergency measures to be triggered and activated? Obtain information, research: who/what ...
