Conflict Resolution
Über den Vortrag
Der Vortrag „Conflict Resolution“ von Dr. Juan Diaz-Prinz ist Bestandteil des Kurses „Conflict Management (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Introduction into third party formats
- Conflict Management Spectrum
- Third Party Intervention
Quiz zum Vortrag
Finish the statement: Third-party assistance focuses on ...
- ... improving relationships by moving from destructive to constructive dialogue.
- ... finding out who is right and wrong.
- ... being morally right.
- ... balancing rights with ethics.
Which category doesn't belong to the Conflict Management Spectrum?
- Trust-building
- Communication
- Relationship
- Interests
- Rights
The purpose of a dialogue is ...
- ... to improve relationships and understanding.
- ... to convince the other party.
- ... to make concessions.
- ... to tell the other side why they are wrong.
Which is false?
- Facilitators help parties decide which solution is the best.
- Facilitators are supposed to ensure fair procedures.
- Facilitators help to ensure the flow of information.
- Facilitators take care of clarifying misunderstandings.
Which statements are false?
- Friends and family members make the best mediators.
- Mediators assist in the search for solutions.
- Mediation is always highly structured and never informal.
- Mediators strive to be impartial.
- Mediation agreements should be mutually accepted.
Which is correct in terms of arbitration?
- The arbitrator renders a binding decision.
- The arbitrator may make a decision that is for the good of the whole at the expense of the individual.
- The court appoints the arbitrator.
- The arbitrator focuses on improving dialogue.
Dozent des Vortrages Conflict Resolution
Dr. Juan Diaz-Prinz
Dr. Juan Diaz-Prinz has spent 15 years working with political, social and economic leaders on improving their conflict management skills. He has taught this subject at various international universities for 13 years. Over the years he has been able to bring together theory and practice of negotiations into a unique approach. Recently, he has been working in the private sector with business leaders to help them find their negotiator's voice.Kundenrezensionen
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