Communication Processes in Customer Service von Tony Hunt

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Über den Vortrag

Der Vortrag „Communication Processes in Customer Service“ von Tony Hunt ist Bestandteil des Kurses „Brilliant Customer Service (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:

  • Recap of Lecture 2
  • Things, Thoughts and Alternatives
  • Unhappy or difficult conversations
  • Brilliant email service
  • Tips for great emails

Quiz zum Vortrag

  1. Focus your mind.
  2. Give your name.
  3. Ask for the other names.
  4. Keep cool.
  1. Be courteous
  2. Use your empathy
  3. Avoid own reactive behaviours
  4. Be careful in using words
  1. Offer choices
  2. Hide your issues
  3. Don´t be understanding
  4. Avoid connections
  1. Face-to-face communication
  2. Telephone Calls
  3. Emails
  4. Meetings
  1. Use a subject heading.
  2. Write correctly.
  3. Don`t be emotional.
  4. Use cool sentences.

Dozent des Vortrages Communication Processes in Customer Service

 Tony Hunt

Tony Hunt

Tony Hunt is the MD of UK Seminars. His style is often described as ‘inspirational’, and he always aims to create positive change in people with whom he works. He has significant experience of operating successfully at all levels in an organisation – from induction, through first line management and right up to board level. Additionally he is able to strike the appropriate level of debate on every occasion.

Tony’s work is well known in many countries, e. g. in Europe, in the USA, in the Middle East and in India. His delegate evaluations average 9.0 on a 10 point scale.


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