Challenges, CSFs and Risks
Über den Vortrag
Der Vortrag „Challenges, CSFs and Risks“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Operation“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Lesson Contents
- Service Operation Challenges
- Service Operation CSFs
- Service Operation Risks
Quiz zum Vortrag
What were the main areas of challenges we studied in this Lesson?
- Engagement with projects
- Funding challenges
- Managerial challenges
- Lack of resources
One of the managerial challenges we studied related to capturing and reporting on relevant metrics within Service Operation.Which of the following process(es) will help with this challenge?
- Service Level Management
- Financial Management
- Availability Management
Which of the Critical Success Factors we studied during this Lesson is important for obtaining funding and resources?
- Management Support
- Business Support
- Good Communication
- Availability of Champions
Why is Measurement and Reporting a Critical Success Factor for Service Operation?
- Staff need clearly defined targets
- The Business need to see if Service Operation is performing well
- Operational Managers need to identify performance issues
- Service Level Targets need to be met
Which of the following is not a Service Operation Critical Success Factor?
- Effective strategy
- Business Support
- Availability of Champions
- Service Management Training
Dozent des Vortrages Challenges, CSFs and Risks
IT Training Zone
IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.Kundenrezensionen
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