Achieving Certification: Audit
Über den Vortrag
Der Vortrag „Achieving Certification: Audit“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Service Management according to ISO/IEC 20000“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Introduction
- Audit types
- Internal audits
- Exercise – audit
Quiz zum Vortrag
Who carries out the initial certification audit?
- The RCB
- Process owners
- External consultants, so that they may advise on any gaps
- Internal auditors
How long does the initial certification remain valid?
- 3 years
- 1 year
- Until any non-conformity is identified
- 5 years
What name is given to the shorter audit exercise carried out by the RCB on certified organisations at least annually?
- Surveillance audit
- Supervisory audit
- Re-certification audit
- Conformance audit
Who may NOT audit the problem management process?
- The problem management process owner
- An external consultant
- The incident management process owner
- The RCB auditor
Initial, re-certification and surveillance audits are examples of which of the following audit types?
- Third party audits
- First party audits
- Second party audits
- Fourth party audits
Dozent des Vortrages Achieving Certification: Audit
IT Training Zone
IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.Kundenrezensionen
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