Capacity Management – Service Design (SD)
Über den Vortrag
Der Vortrag „Capacity Management – Service Design (SD)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Capacity Management
- Capacity Management: Objectives
- Capacity Management: Concepts
- Capacity Plan
- Capacity Management Process
- Capacity Management: Summary
Quiz zum Vortrag
Which of the following are responsibilities of capacity management? 1. Negotiating capacity requirements to be included in the SLA 2. Monitoring capacity 3. Forecasting capacity requirements 4. Dealing with capacity issues
- 2, 3, and 4
- 1 and 2 only
- All of the options
- 1, 2, and 4
Capacity management considers three subprocesses. What are they?
- Service capacity, business capacity, component capacity
- System capacity, business capacity, component capacity
- Service capacity, business capacity, configuration capacity
- System capacity, business capacity, infrastructure capacity
Dozent des Vortrages Capacity Management – Service Design (SD)
Helen Morris
Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.Kundenrezensionen
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