Art of Listening
Über den Vortrag
Der Vortrag „Art of Listening“ von Dr. Juan Diaz-Prinz ist Bestandteil des Kurses „Negotiation Skills & Strategies (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Art of Listening
- 4 Sides of a Message
- Improving Listening Skills
- Emotions and Negotiations
Quiz zum Vortrag
Name the four “sides” of a message
- Self-reflection
- Factual Information
- Relationship
- Appeal
- Telling
What are benefits of listening?
- It improves understanding.
- One can identify possible areas of cooperation.
- It can highlight dangers that can develop.
- New information can arise.
- It lets you tell your story.
What is empathy?
- To understand the hidden meaning of things people cannot verbalise.
- To give people the feeling that they made their point.
- To feel sorry for the other side.
- To make the other side feel better.
- To show visibly you understand.
Name three tools to help with listening.
- Looping
- Empathy
- Active Listening
- Appreciative inquiry
How can you make yourself better understood?
- Stay focused on your comments.
- Structure your response.
- Complete your thoughts.
- Resist being repetitive.
- Confront the other side directly.
How can we deal with difficult emotions?
- Develop agreed guidelines for dialogue.
- Allow for cooling off periods.
- Create safe spaces.
- Generate trust-building measures.
- Confront anger and demand de-escalation.
Dozent des Vortrages Art of Listening
Dr. Juan Diaz-Prinz
Dr. Juan Diaz-Prinz has spent 15 years working with political, social and economic leaders on improving their conflict management skills. He has taught this subject at various international universities for 13 years. Over the years he has been able to bring together theory and practice of negotiations into a unique approach. Recently, he has been working in the private sector with business leaders to help them find their negotiator's voice.Kundenrezensionen
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