Aftercare Operations
Über den Vortrag
Der Vortrag „Aftercare Operations“ von Simone Hoferer ist Bestandteil des Kurses „Risk Management: After Project Completion“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- After returning home
- Issues with Customer and suppliers
- Warranty for defects
Quiz zum Vortrag
How can it happen, that a project needs to be continued and to be worked on even after the handover and the final invoice?
- Because the customer may claim a warranty or a liability case.
- Because the customer contacts us for a new project.
- Because a maintenance contract was signed.
- Because the customer is very social and wants to keep in touch.
After returning home from a project, there are still many open tasks. What tasks among others do you have to complete?
- You need to work off the list of defects and shortcomings while agreeing upon appropriate solutions with your customers.
- You need to initiate repair/replacement product and delivery.
- All open issues with the customers or suppliers need to be clarified.
- If agreed upon initiate additional consignment.
- You need to organize the second part of the project by going through the parts with your colleagues.
Why can it happen that, in a warranty claim or defect caused by the supplier, the supplier cannot be called?
- Because there are two different and separate contracts. So it may not be possible to hand over the claims of the customer to the supplier due to the individual contract.
- Because the documentation of the defects and shortcomings of the supplier are not correct or the timeline to inform the supplier was not met.
- Because maybe one can prove that it was the suppliers fault that caused the shortcomings/ defect.
- Because one does not want the customer to get to know the supplier.
What is a warranty for defects?
- It means that the customer is entitled to claim supplementary performance or compensation from the seller for failure of performance, if it has been contractually agreed upon in the duties & scope of works such as defects to quality, quantity or material.
- It means that the customer is entitled to claim supplementary performance or compensation from the seller for failure of performance, even if it has not been contractually agreed upon in the duties & scope of works such as defects to quality, quantity or material.
- It means that the customer is not satisfied with the performance and is entitled to compensation no matter if it was agreed on in the contract or not.
- It means that the customer is entitled to claim compensation for potential defects which may occur in the future.
Dozent des Vortrages Aftercare Operations
Simone Hoferer
Simone Hoferer ist systemischer Business Coach, Trainerin und Moderatorin.Ihre Coachings und Trainings im Businessbereich sind aus der Praxis für die Praxis: Simone Hoferer war, als staatl. geprüfte Innenraum- und Möbelgestalterin, langjährig als Projektmanagerin und Teamleiterin tätig und hat als Kalkulatorin hochwertige Innenausbauprojekte in über 30 Ländern abgewickelt und verantwortlich betreut.
Im Iran hat Sie die Designabteilung einer Möbelfertigung aufgebaut und geleitet. Bereits während ihrer Gesellenzeit zur Schreinerin zog es sie ins Ausland und so arbeitete sie ein Jahr lang in Jasper, Indiana in den USA in der Qualitätssicherung einer Möbelfabrik für Hotelmöbel.
Simone Hoferer is a system. Business Coach, trainer and moderator.
Her coachings and trainings in business division are made from professional for professionals: Simone Hoferer as Master craftsman in cabinet making, was Project manager and supervisor for the realisation of projects in more than 30 countries.
In Iran she built-on and managed the design department of a furniture fabrication. Already during her journeyman's years of service as a carpenter she was attracted to foreign countries. So she worked in Jasper, Indiana (USA) in the quality management of a furniture fabrication for one year.
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