Der Vortrag „Introducing ITIL®“ von IT Training Zone ist Bestandteil des Kurses „ITIL® Exam Preparation“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.
Which of these is a good way to describe ITIL?
Which standard is used to certify an organisation’s processes and service management systems?
Why is ITIL so successful?
What is the missing word from this definition of a service? “A Service is a means of delivering _____ to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks”
An IT service is normally a combination of what?
Which of these options is NOT one of the three service classifications we studied?
Which type of service delivers the basic outcomes desired by one or more customers?
Which of these is NOT one of the three types of service we studied?
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