Business Meetings: Dealing with interruptions & suggestions
Über den Vortrag
Learn about the different roles in meetings and the listening skills which you need. Be active in meetings by interrupting, dealing with interruptions, giving and asking for opinions. Meetings are also held to collect suggestions, we will look at making suggestions, asking for suggestions, rejecting and accepting suggestions. This presentation is about the skills you need to actively take part in meetings – which is the reason you were invited to meetings and why you attend meetings.Der Vortrag „Business Meetings: Dealing with interruptions & suggestions“ von Gillian Ahrens ist Bestandteil des Kurses „Business English“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- What's my role?
- Listening, interrupting and dealing with interruptions
- Giving and asking for opinions
- Making and asking for suggestions
- Rejecting and accepting suggestions
Quiz zum Vortrag
Is it ok to use your smartphone in a meeting?
- It depends on the organisation’s etiquette rules
- Yes, always
- No, never
- It is not important
“Tom I have to finish speaking… the problem was the broken machinery…” What is missing from this reaction to an interruption?
- The acknowledgement, the apology
- The apology, the reason
- The acknowledgement, the reason
- The apology, the acknowledgement, the reason
“I suppose the idea is ok but I’m not sure” Which words tell you that this is a weak opinion?
- suppose, ok, not
- suppose but
- suppose, not
- suppose
“OK guys let’s all agree to use the new machine” Which words tell you that this is an informal suggestion?
- OK, guys, let’s
- OK, agree
- OK, all
- OK, all, agree
Dozent des Vortrages Business Meetings: Dealing with interruptions & suggestions
Gillian Ahrens
Gillian Ahrens ist in Cornwall, England geboren und aufgewachsen.Sie hat einen Bachelor-Abschluss in Business Studies und war vor ihrer Lehrtätigkeit im Handel- und Versicherungssektor tätig. Mit Beginn ihrer Lehrtätigkeit erwarb sie zwei Lehr-Zertifikate in Erwachsenenbildung und Business Englisch am College of St Mark and St John, Exeter und der Guild University London.
Neben ihrer Tätigkeit als Englisch-Trainerin und Lehrerin in England, war sie auch als Koordinator tätig und schulte andere Trainer im ESOL Programm (Englisch für Ausländer) in Cornwall. Ihre Arbeit an verschiedenen Sprachinstituten in Deutschland brachte sie in Kontakt mit Unternehmen wie RWE und Siemens. Sie ist seit dem Jahr 2004 als selbständige Englischtrainerin und Dozentin tätig und arbeitet mit regionalen großen und mittelständischen Unternehmen zusammen.
Gillian Ahrens was born and grew up in Cornwall, SW. England. She holds a B.A. (Hons) Business Studies Degree and has been employed in the retail and insurance sectors.
As she began to teach she gained the following qualifications:
College of St Mark and St John Exeter, England Module of Advanced Professional Study – Adult Basic Education
Guild University London, England Certificate in Teaching International English for Business (Merit)
She was not only a tutor in the UK but also a coordinator for Cornwall and trained other tutors in the ESOL system in Cornwall. Working in various language schools in Germany brought her into contact with companies such as RWE, Siemens etc. She has been self-employed since 2004, working with large and small companies in the region.
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Auszüge aus dem Begleitmaterial
... Absolutely, fire away! Of course, it’s all yours dealing with interruptions (negative): That is a valid point. I’m afraid that I need to finish speaking in order to … Thank you for raising that point however I would like to continue so that I can explain dealing with interruptions (negative): Good point but I need to finish so that … Thanks for that I want to continue though as I’d like to … Giving strong opinions I really have to state that … As I see it there is no alternative/no choice I feel strongly that … Giving strong opinions I’ve got to say that. It doesn’t look like we have a choice … My gut instinct tells me that. Giving neutral opinions as far as ...
... cannot accept it owing to the lack of qualified personnel. I appreciate your proposal Mr Smith, I regret that it is beyond our budget. Polite rejections Thanks for the suggestion Tom, it’s a pity we can’t accept it but we just don’t have the staff to do it. Thanks a lot for the proposal Tom, I’m sorry to say it’s over budget. Hard rejections. It seems impossible to carry out your suggestion so we cannot accept it. Whilst I appreciate your effort I feel compelled to tell you that I cannot implement your suggestion. Hard rejections. It’s practically impossible to do that so we can’t agree to it. I know how much hard work it was for ...
... focus on a topic and think about that topic Criticism: Saying what is wrong about something.
... Deal with: To manage something.
... Diplomacy: The art of saying nasty things in a nice way.
... Discuss: To talk about something.
... Distraction: Something which prevents you from thinking about the topic.
... Formal: To use long words and long sentences, to be polite.
... Gentle: To be very soft, to be very diplomatic, not to hurt or offend anyone.
... Give an opinion: To state your view of a topic.
... Handout: A piece of paper with information on it, given to participants.
... Honest: To tell the truth.
... Informal: To use short words and short sentences, to be casual
... Initiator: Person who ...
