Der Vortrag „Strategy in the Lifecycle – Service Strategy (SS)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
What is the meaning of "utility of a service"?
ITIL identifies three areas that will be used by customers in their understanding of value. Which of these is not one of them?
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