Change Management II – Service Transition (ST)
Über den Vortrag
Der Vortrag „Change Management II – Service Transition (ST)“ von Helen Morris ist Bestandteil des Kurses „Archiv - ITIL® Foundation (2011) (EN) with Exam Voucher“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Change Management - Change Output
- Standard Change Process
- Change Advisory Board
- Assess Impact
- Emergency Changes
- Change Management Interfaces
- Change Management: Summary
Quiz zum Vortrag
Which of these is an output from the change management process?
- The change schedule
- The service design package
- The release record
- The problem record
Which of the following activities should a service owner undertake? 1. Representing a specific service across the organisation 2. Updating the known error database with details of errors that have been identified for the service 3. Attending the CAB meeting to discuss changes to the service 4. Attending service reviews with the business
- 1, 3, and 4 only
- 1, 2, and 3 only
- 1 and 2 only
- All of the options
What is the benefit of using a change model?
- It allows predefined steps to be used when handling similar types of change
- It allows a change to be accepted into release more easily
- It allows the customer to bypass the normal change process
- It allows project teams to use the change process for project changes
Dozent des Vortrages Change Management II – Service Transition (ST)
Helen Morris
Helen Morris, the owner of Henry Gale Associates Ltd. and co-director of Helix Service Management Service Ltd., is an experienced consultant and trainer, with over 20 years of experience in service management, including operational management of service desks, technical support teams, and service level management. She provides quality training and consultancy worldwide, which has helped a number of organizations in both the public and the private sector to achieve best practice implementations. Helen Morris also leads programs to achieve significant improvements in customer satisfaction and service quality. Many of her assignments involve an initial assessment against best practice, recommendations for improvement, and target setting.Kundenrezensionen
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