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ITIL helps thousands of professionals, businesses and consultants to deliver improvements to IT services. By watching this video course, you will be able to realise different improvements including cost reduction in service delivery as well as enhancements in processes, continually driving up the quality of IT Services, and improved measurement.
This course and its contents are offered by IT Training Zone, a Peoplecert and APMG accredited training organisation.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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|ITIL® Course Introduction||07:12|
|ITIL®: Service Management and Stakeholders, Functions, Roles and Processes||27:13|
|ITIL®: Service Lifecycle / Service Strategy: Key Concepts||38:14|
|ITIL®: Service Strategy: Processes, Service Design||30:44|
|ITIL®: Service Design Process Part 1||33:40|
|ITIL®: Service Design Process Part 2||29:01|
|ITIL®: Service Transition Processes Part 1||24:58|
|ITIL®: Service Transition Processes Part 2||29:28|
|ITIL®: Service Operation Processes||37:25|
|ITIL®: Service Operation Functions||21:00|
|ITIL®: Continual Service Improvement||20:40|
|ITIL®: Roles, Technology Considerations||21:26|
|ITIL®: The Sample Exam||09:35|
|Quiz for course „ITIL® Foundation“|