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ITIL® Service Management according to ISO/IEC 20000

By IT Training Zone

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Learn more about ITIL Service Management

ISO/IEC 20000 defines a set of management processes that form a service management system, which can be used for the effective delivery of services to the business and its customers.

The standard is applicable to all types and sizes of service providers.

Learn about:

  • The Purpose of ISO 20000
  • Service Delivery Processes
  • Design, Transition, Control, and Resolution
  • and many more

This course and its contents are offered by IT Training Zone, a Peoplecert and APMG accredited training organisation.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Details

  • Included lectures: 13
  • Duration: 4:30 h
  • Included quiz questions: 93
  • Available documents: 12

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Authors of course ITIL® Service Management according to ISO/IEC 20000

 IT Training Zone

IT Training Zone

IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.

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