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ITIL® OSA - Operational Support and Analysis

By IT Training Zone

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Learn more about ITIL

This fully accredited Operational Support & Analysis course covers principles and processes that allow you to create an efficient and effective support for real-time services.

Having completed the ITIL Operational Support & Analysis course, you have fulfilled one entrance requirement for taking part in the examination. Therefore, you will receive an accredited course completion certificate. The exam can be taken online. Exam vouchers can be purchased from our accredited partners.

This course includes:

  • Event Management
  • Incident Management
  • Managing the Service Desk
  • Problem Solving Techniques
  • and many more

This course and its contents are offered by IT Training Zone, a Peoplecert and APMG accredited training organisation.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Details

  • Included lectures: 20
  • Duration: 8:43 h
  • Included quiz questions: 214
  • Available documents: 19

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Authors of course ITIL® OSA - Operational Support and Analysis

 IT Training Zone

IT Training Zone

IT Training Zone is a privately owned company which concentrates on the global delivery of fully accredited online ITIL training. They offer precisely managed course production and delivery and provide flexible, anytime / anyplace access to accredited courseware - backed by knowledgeable and friendly ITIL Expert tutors and support staff.

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