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The Information Technology Infrastructure Library, better known as ITIL, has become a globally accepted and widely used concept that combines the IT infrastructure with your business needs. In order to ensure a high standard in the training of ITIL experts, the British licences organisation Axelos conducts exams on the knowlegde of ITIL candidates.
This video course will teach you:
This course and its contents are offered by IT Training Zone, a Peoplecert and APMG accredited training organisation.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
|ITIL®: Service Strategy, Service Design||32:16|
|ITIL® Service Transition||19:25|
|ITIL®: Service Operation, Continual Service Improvement||30:43|
|ITIL® Course Introduction||07:12|
|ITIL®: Service Management and Stakeholders, Functions, Roles and Processes||27:13|
|ITIL®: Service Lifecycle / Service Strategy: Key Concepts||38:14|
|ITIL®: Service Strategy: Processes, Service Design||30:44|
|ITIL®: Service Design Process Part 1||33:40|
|ITIL®: Service Design Process Part 2||29:01|
|ITIL®: Service Transition Processes Part 1||24:58|
|ITIL®: Service Transition Processes Part 2||29:28|
|ITIL®: Service Operation Processes||37:25|
|ITIL®: Service Operation Functions||21:00|
|ITIL®: Continual Service Improvement||20:40|
|ITIL®: Roles, Technology Considerations||21:26|
|ITIL®: The Sample Exam||09:35|
|Quiz for course „ITIL® Foundation“|
|Quiz for course „ITIL® Exam Preparation“|