Identifying Difficult People at the Workplace
About the Lecture
The lecture Identifying Difficult People at the Workplace by Dan O'Connor is from the course Executive Communication Training (EN). It contains the following chapters:
- Identifying the Difficult People at Work
- Importance of the Name
- Dealing with Snipers
- Dealing with Exploders
- Dealing with Back-Stabbers
- Dealing with Time Suckers
Included Quiz Questions
The sniper tends to insult you . . .
- In front of other people
- When you least expect it
- To reveal your weakness
- Regarding your work
A spotlight question begins with . . .
- Are you trying to . . .
- How important is . . .
- Why would you . . .
- I heard . . .
One of the three questions you want to reflect on when referencing your personal compass is . . .
- Who am I?
- What is their number?
- What is the point?
- What is my goal?
To get an exploder to calm down, try telling them . . .
- they're right
- a benefit statement
- They look great
- A blacklight question
We can only transform negative energy with . . .
- Positive energy
- Negative energy
- Neutral energy
- Blacklight questions
When dealing with a time-sucker, you should try using . . .
- an availability monitor
- an I-C-R
- A box of tissues
- A spotlight question
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Author of lecture Identifying Difficult People at the Workplace
Dan O'Connor
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