The Main Idea of Brilliant Customer Service
About the Lecture
The lecture The Main Idea of Brilliant Customer Service by Tony Hunt is from the course Brilliant Customer Service (EN). It contains the following chapters:
- The main idea
- Using proven models of best practice
- Nordstrom's way and dictum
- Different inverted pyramids
- Some more tips
Included Quiz Questions
Why do we need to have a brilliant customer service?
- Because we need to differentiate us from others
- Because we have to do it to survive
- Because experts tell us
- Because the budget allows it
Which proven models of best practice exist?
- The total product concept
- Known success
- Through altered behaviours
- Getting involved by asking
What stands at Norstrom`s inverted pyramid on top?
- Customers
- Managers
- Buyers
- Directors
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Author of lecture The Main Idea of Brilliant Customer Service
Tony Hunt
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