ITIL®: Service Operation Functions
About the Lecture
The lecture ITIL®: Service Operation Functions by IT Training Zone is from the course ITIL® Foundation. It contains the following chapters:
- Operation Funcitons Overview and Service Desk
- Service Desk Structures
- Technical Management
- Application Management
- IT Operations Management
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a registered trademark of AXELOS Limited.
Included Quiz Questions
Which process(es) will the Service Desk normally use on a daily basis?
- Incident Management and Request Fulfilment
- Incident Management
- Access Management and Problem Management
- Incident Management and Problem Management
What’s the correct term for a Service Desk that supports the whole organisation from a single location?
- Centralised
- Local
- Virtual
- Follow the sun
Which function from Service Operation provides knowledge and resources related to infrastructure?
- Technical Management
- Service Desk
- Application Management
- Operations Control
Which applications will Application Management be concerned with?
- Internally developed and third party applications
- Internally developed applications
- Externally procured applications
- Live applications, not those in design
Which area of Service Operation looks after physical IT environments?
- Facilities Management
- Technical Management
- Application Management
- IT Operations Control
Which of these is NOT a Service Operation function?
- Problem Management
- Technical Management
- Service Desk
- Application Management
Author of lecture ITIL®: Service Operation Functions
IT Training Zone
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